ShineOn - Packages Not Delivered - Germany – Incident details

All systems operational

Show current status

Packages Not Delivered - Germany

Resolved582 hours 5 minutes

Affected

Order Processing

Operational from 11:28 AM to 5:33 PM

Shipping Carriers

Operational from 11:28 AM to 5:33 PM

  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    Our carrier partner Landmark Global have informed us that items sent around December 13th to Germany may have been mis-routed and not been handed to Hermes for delivery as intended. They are working to recover the batch and to pass them to Hermes for delivery. Remakes are not required for these, and the packages will be delivered to customers as soon as possible.

    We're very sorry for the problems this issue has caused.