ShineOn - Products hidden when connecting new custom domain – Incident details

Major system outage

Products hidden when connecting new custom domain

Resolved
Operational
Started over 4 years agoLasted 12 days

Affected

ShineOn Systems

Operational from 6:50 AM to 5:05 AM

Shopify App

Operational from 6:50 AM to 5:05 AM

Partner/CSV

Operational from 6:50 AM to 5:05 AM

Order Processing

Operational from 6:50 AM to 5:05 AM

Production & Fulfillment

Operational from 6:50 AM to 5:05 AM

Shipping Carriers

Operational from 6:50 AM to 5:05 AM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    If you created products a while ago, but only recently added your custom domain to Plaform, your existing products may not show up on your account. This is due to your existing products being on an different server to your custom domain.

    We are working on updating our product migration tools and should have a solution for this situation next week.