ShineOn - Packages Not Delivered - Germany – Incident details

Major system outage

Packages Not Delivered - Germany

Resolved
Operational
Started over 4 years agoLasted 24 days

Affected

Order Processing

Operational from 11:28 AM to 5:33 PM

Shipping Carriers

Operational from 11:28 AM to 5:33 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    Our carrier partner Landmark Global have informed us that items sent around December 13th to Germany may have been mis-routed and not been handed to Hermes for delivery as intended. They are working to recover the batch and to pass them to Hermes for delivery. Remakes are not required for these, and the packages will be delivered to customers as soon as possible.

    We're very sorry for the problems this issue has caused.