ShineOn - App Login Not Working – Incident details

Major system outage

App Login Not Working

Resolved
Degraded performance
Started over 3 years agoLasted about 1 hour

Affected

ShineOn Systems

Degraded performance from 3:40 PM to 5:00 PM

Shopify App

Degraded performance from 3:40 PM to 5:00 PM

Partner/CSV

Degraded performance from 3:40 PM to 5:00 PM

Updates
  • Resolved
    Resolved

    We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues.

  • Identified
    Identified

    We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first.

    We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix.