ShineOn - Publishing Products Error (Non-USD Stores) – Incident details

Major system outage

Publishing Products Error (Non-USD Stores)

Resolved
Degraded performance
Started almost 4 years agoLasted about 9 hours

Affected

ShineOn Systems

Degraded performance from 5:06 AM to 2:25 PM

Shopify App

Degraded performance from 5:06 AM to 2:25 PM

Updates
  • Resolved
    UTC
    Resolved

    The fix deployed appears to have resolved the issue. Thank you for your patience while we worked on this issue!

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. It is limited to stores which use certain foreign currencies as their default currency. Thank you for your continued patience while our engineering team work on the fix.

  • Investigating
    UTC
    Investigating

    We are looking into reports that sellers are unable to publish produts with the ShineOn App if their store is using a non-USD default currency. We'll provide updates on this as we work on this.