ShineOn - Blank page when trying to view order details – Incident details

Major system outage

Blank page when trying to view order details

Resolved
Degraded performance
Started over 3 years agoLasted about 1 hour

Affected

ShineOn Systems

Degraded performance from 10:03 PM to 11:02 PM

Shopify App

Degraded performance from 10:03 PM to 11:02 PM

Partner/CSV

Degraded performance from 10:03 PM to 11:02 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Investigating
    UTC
    Investigating

    We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution.