ShineOn - Major Outage – Incident details

Major system outage

Major Outage

Monitoring
Operational
Started about 1 month ago

Affected

ShineOn Systems

Major outage from 5:00 PM to 12:00 AM

Shopify App

Major outage from 5:00 PM to 12:00 AM

Partner/CSV

Major outage from 5:00 PM to 12:00 AM

Support

Major outage from 5:00 PM to 12:00 AM

Order Processing

Major outage from 5:00 PM to 6:56 PM, Operational from 6:56 PM to 3:48 PM, Major outage from 3:48 PM to 12:00 AM

Production & Fulfillment

Major outage from 5:00 PM to 6:56 PM, Operational from 6:56 PM to 3:48 PM, Major outage from 3:48 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    Restoring recent orders in preparation for bringing the app back online.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.