ShineOn - Notice history

All systems operational

100% - uptime

Shopify App - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Partner/CSV - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Support - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022
100% - uptime

Production & Fulfillment - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Shipping Carriers - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Notice history

Oct 2022

Server maintanence
  • Completed
    October 18, 2022 at 2:14 AM
    Completed
    October 18, 2022 at 2:14 AM

    Maintenance has completed successfully.

  • In progress
    October 18, 2022 at 1:30 AM
    In progress
    October 18, 2022 at 1:30 AM

    Maintenance is now in progress

  • Planned
    October 18, 2022 at 1:30 AM
    Planned
    October 18, 2022 at 1:30 AM

    We're making some fancy improvements to our database, the app will be down for about 90 minutes.

Sep 2022

Server Maintenance
  • Completed
    September 25, 2022 at 12:00 AM
    Completed
    September 25, 2022 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    September 24, 2022 at 10:00 PM
    In progress
    September 24, 2022 at 10:00 PM

    Maintenance is now in progress

  • Planned
    September 24, 2022 at 10:00 PM
    Planned
    September 24, 2022 at 10:00 PM

    We are planning for a scheduled maintenance during that time.

Aug 2022

Scheduled Downtime - ShineOn App
  • Completed
    September 01, 2022 at 12:15 AM
    Completed
    September 01, 2022 at 12:15 AM

    Maintenance has completed successfully

  • In progress
    August 31, 2022 at 10:45 PM
    In progress
    August 31, 2022 at 10:45 PM

    Maintenance is now in progress

  • Planned
    August 31, 2022 at 10:45 PM
    Planned
    August 31, 2022 at 10:45 PM

    We will be performing essential upgrades on our app starting from about 6:45pm EST. We expect the downtime to be about 90 minutes.

    During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime.

ShineOn App Maintenance
  • Completed
    August 31, 2022 at 12:25 AM
    Completed
    August 31, 2022 at 12:25 AM

    Maintenance has completed successfully. Thanks for your patience!

  • Update
    August 30, 2022 at 11:58 PM
    In progress
    August 30, 2022 at 11:58 PM

    Maintenance is now in progress.

  • In progress
    August 30, 2022 at 11:28 PM
    In progress
    August 30, 2022 at 11:28 PM

    Maintenance is now in progress.

  • Planned
    August 30, 2022 at 11:00 PM
    Planned
    August 30, 2022 at 11:00 PM

    We're working on some important system upgrades and we should be back within the hour.

Publishing Products Error (Non-USD Stores)
  • Resolved
    Resolved

    The fix deployed appears to have resolved the issue. Thank you for your patience while we worked on this issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. It is limited to stores which use certain foreign currencies as their default currency. Thank you for your continued patience while our engineering team work on the fix.

  • Investigating
    Investigating

    We are looking into reports that sellers are unable to publish produts with the ShineOn App if their store is using a non-USD default currency. We'll provide updates on this as we work on this.

Etsy Mockups Not Rendering
  • Resolved
    Resolved

    The fix appears to have worked, and publishing Etsy listings will now correctly render the gallery images. If you published a product in the last 24 hours to Etsy, please check the gallery. If the images are not showing your design, you can either replace them manually (not recommended) or simply create the product again by using our product duplicate feature.

    Learn more here: https://help.shineon.com/kb/guide/en/copy-products-to-different-sales-channels-4fC4tRNiCk/Steps/859255

    We're sorry if you were affected by this issue, and if you have any other queries, please reach out to our support team!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We've identified an issue where products created on our Etsy integration are uploading mockups that are blank, and don't contain the design uploaded by the seller. We would suggest sellers pause creating new products on Etsy until we have deployed a fix, as the images can only be added manually later on affecting listings.

    We are treating this as a high priority issue and expect a fix shortly.

Aug 2022 to Oct 2022

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