Affected Components: , Shopify App, Partner/CSV, Support, Production & Fulfillment, Shipping Carriers, , Order Processing → ShineOn Systems →

Aug 15, 17:00:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 15, 18:56:22 GMT+0
Investigating - We are currently investigating this incident..

Aug 16, 15:48:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 17, 05:49:00 GMT+0
Monitoring - Restoring recent orders in preparation for bringing the app back online..

Duration: 1 hour and 31 minutes

Affected Components: Shopify App, Partner/CSV

Jul 24, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 01:00:00 GMT+0
Identified - Today, at 9PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..

Jul 24, 02:31:28 GMT+0
Completed - All done.

Duration: 3 hours

Affected Components: Shopify App, Partner/CSV

May 29, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 29, 01:30:00 GMT+0
Identified - Today, at 9:30PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..

May 29, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 11 minutes

Affected Components: Shopify App, Partner/CSV

May 28, 02:00:00 GMT+0
Identified - Today, at 10:00PM EST, we're upgrading our database and the app will not be able for a short while (1\~2 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..

May 28, 03:11:15 GMT+0
Completed - Maintenance has completed successfully..

May 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 56 minutes

Affected Components: Shopify App, Partner/CSV

Mar 11, 23:39:06 GMT+0
Identified - Today, at 7:30PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..

Mar 12, 00:35:14 GMT+0
Completed - We're done, yee haw!.

Duration: 1 hour and 34 minutes

Affected Components: Shopify App, Partner/CSV

Jan 18, 04:19:05 GMT+0
Completed - Maintenance has completed successfully..

Jan 18, 02:45:01 GMT+0
Identified - Maintenance is now in progress.

Jan 18, 02:45:00 GMT+0
Identified - Today, at 9:45PM EST, we're upgrading our database and the app will not be able for a short while (2-3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..

Duration: 1 hour and 1 minute

Affected Components: Shopify App, Partner/CSV, Production & Fulfillment, Shipping Carriers

Oct 19, 00:00:00 GMT+0
Identified - Today, at 8PM EST, we're upgrading our database and the app will not be able for a short while (60 minutes). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..

Oct 18, 23:59:20 GMT+0
Identified - Maintenance is now in progress..

Oct 19, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 49 minutes

Affected Components: Shopify App, Partner/CSV

Sep 22, 03:51:09 GMT+0
Completed - Maintenance has completed successfully..

Sep 22, 03:02:07 GMT+0
Identified - We're making some fancy updates to our database and the app will be back online at approximately 12:30PM EST. Order sync will resume when services are back online..

Duration: 1 hour and 42 minutes

Affected Components: Shopify App, Partner/CSV

Jul 31, 01:00:00 GMT+0
Identified - Today, at 9PM EST, we're upgrading our database and the app will not be able for a short while 90 minutes). Order synchronization will resume after we turn back on services. Thank you our patience and understanding..

Jul 31, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 31, 02:41:59 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 days and 3 hours

Affected Components: Shopify App, Partner/CSV

Jul 26, 01:00:00 GMT+0
Identified - Today, at 9PM EST, we're upgrading our database and the app will not be available for a short while (60 minutes). Order synchronization will resume after we turn back on services. Thank you our patience and understanding..

Jul 26, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 02:15:00 GMT+0
Completed - This upgrade is complete..

Duration: 1 day, 5 hours and 13 minutes

Affected Components: Shopify App, Production & Fulfillment

May 29, 13:13:59 GMT+0
Investigating - We are currently investigating this incident..

May 30, 18:26:36 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 43 minutes

Affected Components: Shopify App, Partner/CSV

May 28, 19:05:06 GMT+0
Investigating - We are currently investigating this incident..

May 28, 20:48:32 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 30 minutes

Affected Components: Shopify App, Partner/CSV, Production & Fulfillment

May 16, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 16, 01:00:00 GMT+0
Identified - We will be performing essential upgrades on our app starting from about 9PM EST. We expect the downtime to be about 90 minutes. During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime..

Duration: 19 minutes

Affected Components: Shopify App, Production & Fulfillment, Shipping Carriers

Mar 30, 02:00:00 GMT+0
Identified - A scheduled upgrade is planned for 10PM EST. This upgrade will take between 30 and 90 minutes. The app will be available, but order sync and metafield sync (for products) will be delayed. Thank you for your understanding..

Mar 30, 02:19:14 GMT+0
Completed - Maintenance has completed successfully..

Mar 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Affected Components: Shopify App, Partner/CSV, Production & Fulfillment, Shipping Carriers

Mar 16, 00:00:00 GMT+0
Completed - Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 8PM to 8:30PM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding!.

Mar 16, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Shopify App, Partner/CSV, Production & Fulfillment, Shipping Carriers

Mar 15, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 02:00:00 GMT+0
Identified - Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 10PM to 1AM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding!.

Mar 15, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 48 minutes

Affected Components: Shopify App, Partner/CSV

Dec 8, 03:30:00 GMT+0
Identified - We'll be running some essential upgrades to our servers, to bring you a better experience. During this period, our app may be slow, inaccessible, or show temporary errors. New order sync and product publishing will be paused, and will be resumed after the upgrades are complete..

Dec 8, 05:18:14 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 9 minutes

Affected Components: Shopify App, Partner/CSV

Nov 26, 13:07:18 GMT+0
Investigating - We're looking into problems with our app that may prevent logging in..

Nov 26, 14:03:48 GMT+0
Monitoring - We have implemented a fix and our app is coming back online. Order sync and queued products for publishing are catching up. Thank you for your patience..

Nov 26, 14:16:30 GMT+0
Resolved - We just resolved the issue!.

Duration: 1 hour and 17 minutes

Affected Components: Support

Nov 18, 12:08:04 GMT+0
Identified - Our in-app help widget is currently not loading. We're looking into the issue..

Nov 18, 13:24:53 GMT+0
Resolved - We just resolved the issue!.

Duration: 1 hour and 20 minutes

Affected Components: Shopify App, Partner/CSV

Nov 17, 14:59:57 GMT+0
Investigating - We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority..

Nov 17, 15:37:59 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Nov 17, 16:19:57 GMT+0
Resolved - We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue..

Duration: 59 minutes

Affected Components: Shopify App, Partner/CSV

Nov 1, 22:03:33 GMT+0
Investigating - We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution..

Nov 1, 23:02:23 GMT+0
Resolved - We just resolved the issue!.

Duration: 45 minutes

Affected Components: Shopify App, Partner/CSV

Oct 18, 01:30:00 GMT+0
Identified - We're making some fancy improvements to our database, the app will be down for about 90 minutes..

Oct 18, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 18, 02:14:48 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Shipping Carriers, Production & Fulfillment, Shopify App, Partner/CSV

Sep 25, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 24, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 30 minutes

Affected Components: Shopify App, Partner/CSV

Sep 1, 00:15:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 31, 22:45:01 GMT+0
Identified - Maintenance is now in progress.

Aug 31, 22:45:00 GMT+0
Identified - We will be performing essential upgrades on our app starting from about 6:45pm EST. We expect the downtime to be about 90 minutes. During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime..

Duration: 1 hour and 25 minutes

Affected Components: Shopify App, Partner/CSV

Aug 30, 23:00:00 GMT+0
Identified - We're working on some important system upgrades and we should be back within the hour. .

Aug 30, 23:58:57 GMT+0
Identified - Maintenance is now in progress..

Aug 31, 00:25:27 GMT+0
Completed - Maintenance has completed successfully. Thanks for your patience! .

Aug 30, 23:28:55 GMT+0
Identified - Maintenance is now in progress..

Duration: 9 hours and 19 minutes

Affected Components: Shopify App

Aug 15, 14:08:49 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Aug 15, 05:06:43 GMT+0
Investigating - We are looking into reports that sellers are unable to publish produts with the ShineOn App if their store is using a non-USD default currency. We'll provide updates on this as we work on this..

Aug 15, 13:13:44 GMT+0
Identified - We are continuing to work on a fix for this incident. It is limited to stores which use certain foreign currencies as their default currency. Thank you for your continued patience while our engineering team work on the fix..

Aug 15, 14:25:44 GMT+0
Resolved - The fix deployed appears to have resolved the issue. Thank you for your patience while we worked on this issue!.

Duration: 1 hour and 29 minutes

Aug 5, 14:11:48 GMT+0
Identified - We've identified an issue where products created on our Etsy integration are uploading mockups that are blank, and don't contain the design uploaded by the seller. We would suggest sellers pause creating new products on Etsy until we have deployed a fix, as the images can only be added manually later on affecting listings. We are treating this as a high priority issue and expect a fix shortly..

Aug 5, 15:29:03 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Aug 5, 15:40:32 GMT+0
Resolved - The fix appears to have worked, and publishing Etsy listings will now correctly render the gallery images. If you published a product in the last 24 hours to Etsy, please check the gallery. If the images are not showing your design, you can either replace them manually (not recommended) or simply create the product again by using our product duplicate feature. Learn more here: https://help.shineon.com/kb/guide/en/copy-products-to-different-sales-channels-4fC4tRNiCk/Steps/859255 We're sorry if you were affected by this issue, and if you have any other queries, please reach out to our support team!.

Duration: 1 hour and 20 minutes

Affected Components: Partner/CSV, Shopify App

Jul 21, 15:40:14 GMT+0
Identified - We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first. We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix..

Jul 21, 17:00:23 GMT+0
Resolved - We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues. .

Duration: 2 hours and 7 minutes

Affected Components: Partner/CSV, Shopify App

Jul 6, 12:21:35 GMT+0
Investigating - We are currently investigating this incident..

Jul 6, 13:08:52 GMT+0
Identified - We are continuing to work on a fix for this incident. We're sorry for the trouble this issue is causing our sellers..

Jul 6, 14:28:44 GMT+0
Resolved - We just resolved the issue! Thanks for your patience this morning..

Duration: 13 hours and 50 minutes

Affected Components: Shopify App

May 24, 18:56:12 GMT+0
Investigating - We're looking into reports of products not publishing with an error, and link URLs on Platform not displaying with custom domains..

May 24, 21:43:03 GMT+0
Monitoring - We are deploying a fix to resolve some of the errors sellers have been experiencing with the ShineOn App. We'll be monitoring things for any further problems overnight..

May 25, 08:45:55 GMT+0
Resolved - We just resolved the issue!.

Duration: 1 hour and 54 minutes

Affected Components: Shopify App

May 19, 20:51:04 GMT+0
Identified - We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details..

May 19, 22:29:26 GMT+0
Monitoring - We experienced an issue where several app services were not running correctly for a few hours. We've deployed a fix and it'll take a few hours for everything to catch up. Thank you for your patience. .

May 19, 22:45:02 GMT+0
Resolved - We just resolved the issue!.

Duration: 1 hour and 16 minutes

Affected Components: Shopify App

Apr 13, 21:06:04 GMT+0
Investigating - We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more. Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime..

Apr 13, 22:22:30 GMT+0
Resolved - We continue to monitor the temporary errors reaching the ShineOn app from within Shopify. If you encounter an error relating to "oauth" when reaching our app, you can try clearing your browser cache, using a private browsing session or alternative browser, or logging in to our app via app.shineon.com We are working on a permanent fix to avoid the error occurring, and expect this to be ready in the near future..

Duration: 51 minutes

Affected Components: Shopify App

Apr 11, 21:18:38 GMT+0
Monitoring - The errors seem to have subsided for the moment, and we're continuing to monitor the issue. .

Apr 11, 21:03:41 GMT+0
Investigating - We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more. Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime..

Apr 11, 21:54:48 GMT+0
Resolved - The errors appear to have stopped and the app is accessible again. Thank you for your patience!.

Affected Components: Shipping Carriers

Apr 7, 21:38:41 GMT+0
Resolved - Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia: > **Japan, Taiwan, Singapore and Vietnam** > Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays..

Duration: 47 minutes

Apr 6, 14:05:29 GMT+0
Investigating - We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon. Sellers may receive an error while trying to view any app analytics data..

Apr 6, 14:52:25 GMT+0
Resolved - We just resolved the issue!.

Duration: 3 hours and 24 minutes

Mar 25, 13:11:07 GMT+0
Investigating - We are currently investigating reported issues with UTM tracking on Platform, where expected data is not showing. We'll update as we learn more on this..

Mar 25, 14:21:56 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Mar 25, 16:34:37 GMT+0
Resolved - We just resolved the issue!.

Affected Components: Shopify App

Mar 23, 18:09:11 GMT+0
Resolved - We just released a change to make our New App Experience the default for all sellers. If you were using the old experience, you'll automatically be switched to the new one when you next use the app. The new experience brings the layout and features of the ShineOn Platform to all sellers, whether you're selling on Shopify, Etsy, or Platform. Nothing changes with your settings, but you may see some new features such as Upsell Addons while managing your products. You'll be asked to update your billing address if this is your first time using the new experience. Please complete it carefully, as this will help with future features relating to invoicing. If you experience any issues, please reach out to our support team!.

Duration: 30 days, 3 hours and 25 minutes

Mar 22, 23:30:59 GMT+0
Identified - We're experiencing some delays with adding custom domains to our Platform service. We expect to resume normal verification of domains within the next few days..

Apr 17, 02:16:35 GMT+0
Monitoring - We continue to work on the delays to domain verification on Platform. The issue is related to a 3rd party that we use to help connect domains to Platform. They are working with us to restore proper service, and we expect to begin verifying domains again early next week. Thank you for your patience..

Apr 22, 02:55:59 GMT+0
Resolved - All pending domains have now been verified. If your domain has not been verified, please check to ensure your DNS settings have been setup correctly. Check your emails for any verification errors..

Duration: 1 hour and 57 minutes

Affected Components: Partner/CSV, Shopify App

Feb 9, 21:38:39 GMT+0
Resolved - We just resolved the issue!.

Feb 9, 19:41:19 GMT+0
Investigating - We are currently investigating the ShineOn App downtime. You may be unable to reach our services currently. .

Feb 9, 20:32:37 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Duration: 5 hours and 50 minutes

Affected Components: Partner/CSV, Shopify App

Feb 9, 11:00:32 GMT+0
Investigating - We are currently investigating various errors with the ShineOn App - including product creation and payments. Orders continue to be synced as normal..

Feb 9, 16:13:38 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Feb 9, 16:50:48 GMT+0
Resolved - We just resolved the issue!.

Duration: 7 days, 12 hours and 55 minutes

Feb 4, 13:37:15 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Feb 11, 23:25:08 GMT+0
Resolved - We just resolved the issue!.

Feb 7, 14:34:05 GMT+0
Identified - We are continuing to work on a fix for this incident with our 3rd party provider..

Feb 9, 10:38:08 GMT+0
Monitoring - Our 3rd party vendor has applied a fix, we're monitoring the result. So far, so good. We processed 300+ domains today, please check your inbox/spam for any rejection notices..

Feb 4, 10:30:17 GMT+0
Identified - We're experiencing a short delay on verifying new custom domains due to fault with a 3rd party vendor. We'll resume domain verification for sellers as soon as the issue is resolved..

Duration: 17 minutes

Affected Components: Shopify App, Partner/CSV

Jan 27, 14:14:10 GMT+0
Resolved - We just resolved the issue!.

Jan 27, 13:57:04 GMT+0
Investigating - We're currently experiencing some issues with our app, and you may be unable to access it. Our engineering team are investigating. Orders will continue to process once this is resolved, and Platform storefronts continue to run normally..

Jan 27, 13:59:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 3 days, 22 hours and 21 minutes

Affected Components: Production & Fulfillment

Jan 10, 17:15:14 GMT+0
Resolved - Our team are back in the Florida factory today and working on all outstanding orders as soon as possible. Please allow another few days for everything to get back up to speed. Thanks for your kind messages of support, our team really appreciate you!.

Jan 6, 18:54:15 GMT+0
Identified - Following some confirmed cases of COVID-19, we have taken the decision to close our Florida facility until Monday to ensure the safety of everyone and undertake a deep clean. We're also fortifying our policies and procedures against COVID-19 in order to prevent any unnecessary impacts to production for Valentine's Day Orders that are in production currently will ship out early next week. EU or International orders shipping from our Amsterdam facility will ship as normal. We thank you and your customers for your understanding at this time..