ShineOn Status - Incident history https://status.shineon.com ShineOn Fri, 15 Aug 2025 17:00:00 +0000 Major Outage Type: Incident Affected Components: , Shopify App, Partner/CSV, Support, Production & Fulfillment, Shipping Carriers, , Order Processing → ShineOn Systems → Aug 15, 17:00:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 15, 18:56:22 GMT+0 - Investigating - We are currently investigating this incident. Aug 16, 15:48:19 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 17, 05:49:00 GMT+0 - Monitoring - Restoring recent orders in preparation for bringing the app back online. Type: Incident

Affected Components: , , , , , ,

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>18:56:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>15:48:19</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>05:49:00</var> GMT+0</small><br><strong>Monitoring</strong> - Restoring recent orders in preparation for bringing the app back online..</p> ]]> Fri, 15 Aug 2025 17:00:00 +0000 https://status.shineon.com/incident/cmed86wuw000h101n0edr1a11 https://status.shineon.com/incident/cmed86wuw000h101n0edr1a11 Database Upgrade Type: Maintenance Duration: 1 hour and 31 minutes Affected Components: Shopify App, Partner/CSV Jul 24, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 24, 01:00:00 GMT+0 - Identified - Today, at 9PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding. Jul 24, 02:31:28 GMT+0 - Completed - All done Type: Maintenance

Duration: 1 hour and 31 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 9PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:31:28</var> GMT+0</small><br><strong>Completed</strong> - All done.</p> ]]> Wed, 24 Jul 2024 01:00:00 +0000 https://status.shineon.com/maintenance/clyz0guss548294hyn3yu2aixgb https://status.shineon.com/maintenance/clyz0guss548294hyn3yu2aixgb Database Upgrade Type: Maintenance Duration: 3 hours Affected Components: Shopify App, Partner/CSV May 29, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully May 29, 01:30:00 GMT+0 - Identified - Today, at 9:30PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding. May 29, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 9:30PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 29 May 2024 01:30:00 +0000 https://status.shineon.com/maintenance/clwr45bfr72732bfodersrrtip https://status.shineon.com/maintenance/clwr45bfr72732bfodersrrtip Database Upgrade Type: Maintenance Duration: 1 hour and 11 minutes Affected Components: Shopify App, Partner/CSV May 28, 02:00:00 GMT+0 - Identified - Today, at 10:00PM EST, we're upgrading our database and the app will not be able for a short while (1\~2 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding. May 28, 03:11:15 GMT+0 - Completed - Maintenance has completed successfully. May 28, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 11 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 10:00PM EST, we're upgrading our database and the app will not be able for a short while (1\~2 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>03:11:15</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 28 May 2024 02:00:00 +0000 https://status.shineon.com/maintenance/clwpqn89x264618b5ogee1dexnv https://status.shineon.com/maintenance/clwpqn89x264618b5ogee1dexnv Database Upgrade Type: Maintenance Duration: 56 minutes Affected Components: Shopify App, Partner/CSV Mar 11, 23:39:06 GMT+0 - Identified - Today, at 7:30PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding. Mar 12, 00:35:14 GMT+0 - Completed - We're done, yee haw! Type: Maintenance

Duration: 56 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:39:06</var> GMT+0</small><br><strong>Identified</strong> - Today, at 7:30PM EST, we're upgrading our database and the app will not be able for a short while (1\~3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>00:35:14</var> GMT+0</small><br><strong>Completed</strong> - We're done, yee haw!.</p> ]]> Mon, 11 Mar 2024 23:39:06 +0000 https://status.shineon.com/maintenance/cltnl5dj645615biohyr6pe8tu https://status.shineon.com/maintenance/cltnl5dj645615biohyr6pe8tu Database upgrades Type: Maintenance Duration: 1 hour and 34 minutes Affected Components: Shopify App, Partner/CSV Jan 18, 04:19:05 GMT+0 - Completed - Maintenance has completed successfully. Jan 18, 02:45:01 GMT+0 - Identified - Maintenance is now in progress Jan 18, 02:45:00 GMT+0 - Identified - Today, at 9:45PM EST, we're upgrading our database and the app will not be able for a short while (2-3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding. Type: Maintenance

Duration: 1 hour and 34 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>04:19:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>02:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>02:45:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 9:45PM EST, we're upgrading our database and the app will not be able for a short while (2-3 hours). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..</p> ]]> Thu, 18 Jan 2024 02:45:00 +0000 https://status.shineon.com/maintenance/clril9jye65824b8ogontefygu https://status.shineon.com/maintenance/clril9jye65824b8ogontefygu Database Upgrade Type: Maintenance Duration: 1 hour and 1 minute Affected Components: Shopify App, Partner/CSV, Production & Fulfillment, Shipping Carriers Oct 19, 00:00:00 GMT+0 - Identified - Today, at 8PM EST, we're upgrading our database and the app will not be able for a short while (60 minutes). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding. Oct 18, 23:59:20 GMT+0 - Identified - Maintenance is now in progress. Oct 19, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 1 minute

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 8PM EST, we're upgrading our database and the app will not be able for a short while (60 minutes). Order synchronization will resume after we turn back on services. Thank you for your patience and understanding..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>23:59:20</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Oct 2023 00:00:00 +0000 https://status.shineon.com/maintenance/clnwbe6fn22099b4om18dc6fka https://status.shineon.com/maintenance/clnwbe6fn22099b4om18dc6fka Database Upgrade Type: Maintenance Duration: 49 minutes Affected Components: Shopify App, Partner/CSV Sep 22, 03:51:09 GMT+0 - Completed - Maintenance has completed successfully. Sep 22, 03:02:07 GMT+0 - Identified - We're making some fancy updates to our database and the app will be back online at approximately 12:30PM EST. Order sync will resume when services are back online. Type: Maintenance

Duration: 49 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>03:51:09</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>03:02:07</var> GMT+0</small><br><strong>Identified</strong> - We're making some fancy updates to our database and the app will be back online at approximately 12:30PM EST. Order sync will resume when services are back online..</p> ]]> Fri, 22 Sep 2023 03:02:07 +0000 https://status.shineon.com/maintenance/clmu0oanf194497axocaqgwok3w https://status.shineon.com/maintenance/clmu0oanf194497axocaqgwok3w Database Upgrade Type: Maintenance Duration: 1 hour and 42 minutes Affected Components: Shopify App, Partner/CSV Jul 31, 01:00:00 GMT+0 - Identified - Today, at 9PM EST, we're upgrading our database and the app will not be able for a short while 90 minutes). Order synchronization will resume after we turn back on services. Thank you our patience and understanding. Jul 31, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 02:41:59 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 42 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 9PM EST, we're upgrading our database and the app will not be able for a short while 90 minutes). Order synchronization will resume after we turn back on services. Thank you our patience and understanding..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>02:41:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 31 Jul 2023 01:00:00 +0000 https://status.shineon.com/maintenance/clkq4a30s42575chol3z6z9u6x https://status.shineon.com/maintenance/clkq4a30s42575chol3z6z9u6x Database Upgrade Type: Maintenance Duration: 3 days and 3 hours Affected Components: Shopify App, Partner/CSV Jul 26, 01:00:00 GMT+0 - Identified - Today, at 9PM EST, we're upgrading our database and the app will not be available for a short while (60 minutes). Order synchronization will resume after we turn back on services. Thank you our patience and understanding. Jul 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 26, 02:15:00 GMT+0 - Completed - This upgrade is complete. Type: Maintenance

Duration: 3 days and 3 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today, at 9PM EST, we're upgrading our database and the app will not be available for a short while (60 minutes). Order synchronization will resume after we turn back on services. Thank you our patience and understanding..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Completed</strong> - This upgrade is complete..</p> ]]> Wed, 26 Jul 2023 01:00:00 +0000 https://status.shineon.com/maintenance/clkiq8upo92160rjokemu3od8d https://status.shineon.com/maintenance/clkiq8upo92160rjokemu3od8d We're actively investigating server issues impacting authentication and performance. Thank you for your patience. Type: Incident Duration: 1 day, 5 hours and 13 minutes Affected Components: Shopify App, Production & Fulfillment May 29, 13:13:59 GMT+0 - Investigating - We are currently investigating this incident. May 30, 18:26:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 5 hours and 13 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>13:13:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>18:26:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 May 2023 13:13:59 +0000 https://status.shineon.com/incident/cli8vfc3d223542khofmiq37til https://status.shineon.com/incident/cli8vfc3d223542khofmiq37til Performance and authentication issues on servers. Type: Incident Duration: 1 hour and 43 minutes Affected Components: Shopify App, Partner/CSV May 28, 19:05:06 GMT+0 - Investigating - We are currently investigating this incident. May 28, 20:48:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 43 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>19:05:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>20:48:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 28 May 2023 19:05:06 +0000 https://status.shineon.com/incident/cli7sizy16518b5of1ry9e51r https://status.shineon.com/incident/cli7sizy16518b5of1ry9e51r Service Upgrades Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Shopify App, Partner/CSV, Production & Fulfillment May 16, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 16, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully May 16, 01:00:00 GMT+0 - Identified - We will be performing essential upgrades on our app starting from about 9PM EST. We expect the downtime to be about 90 minutes. During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing essential upgrades on our app starting from about 9PM EST. We expect the downtime to be about 90 minutes. During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime..</p> ]]> Tue, 16 May 2023 01:00:00 +0000 https://status.shineon.com/maintenance/clhp50o7w280050r5mzgcz665b5 https://status.shineon.com/maintenance/clhp50o7w280050r5mzgcz665b5 Service Upgrades Type: Maintenance Duration: 19 minutes Affected Components: Shopify App, Production & Fulfillment, Shipping Carriers Mar 30, 02:00:00 GMT+0 - Identified - A scheduled upgrade is planned for 10PM EST. This upgrade will take between 30 and 90 minutes. The app will be available, but order sync and metafield sync (for products) will be delayed. Thank you for your understanding. Mar 30, 02:19:14 GMT+0 - Completed - Maintenance has completed successfully. Mar 30, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 19 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - A scheduled upgrade is planned for 10PM EST. This upgrade will take between 30 and 90 minutes. The app will be available, but order sync and metafield sync (for products) will be delayed. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>02:19:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 30 Mar 2023 02:00:00 +0000 https://status.shineon.com/maintenance/clfu93vbu391523aomfa37mpjk https://status.shineon.com/maintenance/clfu93vbu391523aomfa37mpjk More upgrades to servers at ShineOn (60m) Type: Maintenance Affected Components: Shopify App, Partner/CSV, Production & Fulfillment, Shipping Carriers Mar 16, 00:00:00 GMT+0 - Completed - Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 8PM to 8:30PM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding! Mar 16, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 8PM to 8:30PM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding!.</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 16 Mar 2023 00:00:00 +0000 https://status.shineon.com/maintenance/clfa7z1ql10436pimva59ezupk https://status.shineon.com/maintenance/clfa7z1ql10436pimva59ezupk Planned upgrades to servers at ShineOn Type: Maintenance Duration: 1 hour Affected Components: Shopify App, Partner/CSV, Production & Fulfillment, Shipping Carriers Mar 15, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 15, 02:00:00 GMT+0 - Identified - Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 10PM to 1AM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding! Mar 15, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 10PM to 1AM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding!.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 15 Mar 2023 02:00:00 +0000 https://status.shineon.com/maintenance/clf8vz6746915576poblef36lrt https://status.shineon.com/maintenance/clf8vz6746915576poblef36lrt ShineOn App Downtime Type: Maintenance Duration: 1 hour and 48 minutes Affected Components: Shopify App, Partner/CSV Dec 8, 03:30:00 GMT+0 - Identified - We'll be running some essential upgrades to our servers, to bring you a better experience. During this period, our app may be slow, inaccessible, or show temporary errors. New order sync and product publishing will be paused, and will be resumed after the upgrades are complete. Dec 8, 05:18:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 48 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - We'll be running some essential upgrades to our servers, to bring you a better experience. During this period, our app may be slow, inaccessible, or show temporary errors. New order sync and product publishing will be paused, and will be resumed after the upgrades are complete..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>05:18:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 8 Dec 2022 03:30:00 +0000 https://status.shineon.com/maintenance/clbdz1m01103863kcn7f84pfagk https://status.shineon.com/maintenance/clbdz1m01103863kcn7f84pfagk Unable to login to ShineOn App Type: Incident Duration: 1 hour and 9 minutes Affected Components: Shopify App, Partner/CSV Nov 26, 13:07:18 GMT+0 - Investigating - We're looking into problems with our app that may prevent logging in. Nov 26, 14:03:48 GMT+0 - Monitoring - We have implemented a fix and our app is coming back online. Order sync and queued products for publishing are catching up. Thank you for your patience. Nov 26, 14:16:30 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>13:07:18</var> GMT+0</small><br><strong>Investigating</strong> - We're looking into problems with our app that may prevent logging in..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>14:03:48</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and our app is coming back online. Order sync and queued products for publishing are catching up. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>14:16:30</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Sat, 26 Nov 2022 13:07:18 +0000 https://status.shineon.com/incident/claxy5z7094258homw6h44v5cm https://status.shineon.com/incident/claxy5z7094258homw6h44v5cm Help Widget Unavailable Type: Incident Duration: 1 hour and 17 minutes Affected Components: Support Nov 18, 12:08:04 GMT+0 - Identified - Our in-app help widget is currently not loading. We're looking into the issue. Nov 18, 13:24:53 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 hour and 17 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:08:04</var> GMT+0</small><br><strong>Identified</strong> - Our in-app help widget is currently not loading. We're looking into the issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:24:53</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Fri, 18 Nov 2022 12:08:04 +0000 https://status.shineon.com/incident/clamgizwf88894i8n8reslwpaj https://status.shineon.com/incident/clamgizwf88894i8n8reslwpaj ShineOn App Not Loading Type: Incident Duration: 1 hour and 20 minutes Affected Components: Shopify App, Partner/CSV Nov 17, 14:59:57 GMT+0 - Investigating - We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority. Nov 17, 15:37:59 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Nov 17, 16:19:57 GMT+0 - Resolved - We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>14:59:57</var> GMT+0</small><br><strong>Investigating</strong> - We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>15:37:59</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:19:57</var> GMT+0</small><br><strong>Resolved</strong> - We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue..</p> ]]> Thu, 17 Nov 2022 14:59:57 +0000 https://status.shineon.com/incident/clal786g95923i4ohl7gyvain https://status.shineon.com/incident/clal786g95923i4ohl7gyvain Blank page when trying to view order details Type: Incident Duration: 59 minutes Affected Components: Shopify App, Partner/CSV Nov 1, 22:03:33 GMT+0 - Investigating - We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution. Nov 1, 23:02:23 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 59 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>22:03:33</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution..</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>23:02:23</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 1 Nov 2022 22:03:33 +0000 https://status.shineon.com/incident/cl9yrbaa613813i5obm9ug1uz3 https://status.shineon.com/incident/cl9yrbaa613813i5obm9ug1uz3 Server maintanence Type: Maintenance Duration: 45 minutes Affected Components: Shopify App, Partner/CSV Oct 18, 01:30:00 GMT+0 - Identified - We're making some fancy improvements to our database, the app will be down for about 90 minutes. Oct 18, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 18, 02:14:48 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 45 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We're making some fancy improvements to our database, the app will be down for about 90 minutes..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>02:14:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 18 Oct 2022 01:30:00 +0000 https://status.shineon.com/maintenance/cl9dgyebc1230hxoe66yrcosn https://status.shineon.com/maintenance/cl9dgyebc1230hxoe66yrcosn Server Maintenance Type: Maintenance Duration: 2 hours Affected Components: Shipping Carriers, Production & Fulfillment, Shopify App, Partner/CSV Sep 25, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 24, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 22:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 24 Sep 2022 22:00:00 +0000 https://status.shineon.com/maintenance/cl8g7ggy31510hxodub8ok4wr https://status.shineon.com/maintenance/cl8g7ggy31510hxodub8ok4wr Scheduled Downtime - ShineOn App Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Shopify App, Partner/CSV Sep 1, 00:15:00 GMT+0 - Completed - Maintenance has completed successfully Aug 31, 22:45:01 GMT+0 - Identified - Maintenance is now in progress Aug 31, 22:45:00 GMT+0 - Identified - We will be performing essential upgrades on our app starting from about 6:45pm EST. We expect the downtime to be about 90 minutes. During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>22:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>22:45:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing essential upgrades on our app starting from about 6:45pm EST. We expect the downtime to be about 90 minutes. During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime..</p> ]]> Wed, 31 Aug 2022 22:45:00 +0000 https://status.shineon.com/maintenance/cl7hsse0928558ehobls7leg3q https://status.shineon.com/maintenance/cl7hsse0928558ehobls7leg3q ShineOn App Maintenance Type: Maintenance Duration: 1 hour and 25 minutes Affected Components: Shopify App, Partner/CSV Aug 30, 23:00:00 GMT+0 - Identified - We're working on some important system upgrades and we should be back within the hour. Aug 30, 23:58:57 GMT+0 - Identified - Maintenance is now in progress. Aug 31, 00:25:27 GMT+0 - Completed - Maintenance has completed successfully. Thanks for your patience! Aug 30, 23:28:55 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 1 hour and 25 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're working on some important system upgrades and we should be back within the hour. .</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>23:58:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>00:25:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Thanks for your patience! .</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>23:28:55</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 30 Aug 2022 23:00:00 +0000 https://status.shineon.com/maintenance/cl7gtkynb21074kcoi7bqzd2yg https://status.shineon.com/maintenance/cl7gtkynb21074kcoi7bqzd2yg Publishing Products Error (Non-USD Stores) Type: Incident Duration: 9 hours and 19 minutes Affected Components: Shopify App Aug 15, 14:08:49 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 15, 05:06:43 GMT+0 - Investigating - We are looking into reports that sellers are unable to publish produts with the ShineOn App if their store is using a non-USD default currency. We'll provide updates on this as we work on this. Aug 15, 13:13:44 GMT+0 - Identified - We are continuing to work on a fix for this incident. It is limited to stores which use certain foreign currencies as their default currency. Thank you for your continued patience while our engineering team work on the fix. Aug 15, 14:25:44 GMT+0 - Resolved - The fix deployed appears to have resolved the issue. Thank you for your patience while we worked on this issue! Type: Incident

Duration: 9 hours and 19 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>14:08:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>05:06:43</var> GMT+0</small><br><strong>Investigating</strong> - We are looking into reports that sellers are unable to publish produts with the ShineOn App if their store is using a non-USD default currency. We'll provide updates on this as we work on this..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>13:13:44</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. It is limited to stores which use certain foreign currencies as their default currency. Thank you for your continued patience while our engineering team work on the fix..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>14:25:44</var> GMT+0</small><br><strong>Resolved</strong> - The fix deployed appears to have resolved the issue. Thank you for your patience while we worked on this issue!.</p> ]]> Mon, 15 Aug 2022 05:06:43 +0000 https://status.shineon.com/incident/cl6uan9af7721k2opmpmi2n5a https://status.shineon.com/incident/cl6uan9af7721k2opmpmi2n5a Etsy Mockups Not Rendering Type: Incident Duration: 1 hour and 29 minutes Aug 5, 14:11:48 GMT+0 - Identified - We've identified an issue where products created on our Etsy integration are uploading mockups that are blank, and don't contain the design uploaded by the seller. We would suggest sellers pause creating new products on Etsy until we have deployed a fix, as the images can only be added manually later on affecting listings. We are treating this as a high priority issue and expect a fix shortly. Aug 5, 15:29:03 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 5, 15:40:32 GMT+0 - Resolved - The fix appears to have worked, and publishing Etsy listings will now correctly render the gallery images. If you published a product in the last 24 hours to Etsy, please check the gallery. If the images are not showing your design, you can either replace them manually (not recommended) or simply create the product again by using our product duplicate feature. Learn more here: https://help.shineon.com/kb/guide/en/copy-products-to-different-sales-channels-4fC4tRNiCk/Steps/859255 We're sorry if you were affected by this issue, and if you have any other queries, please reach out to our support team! Type: Incident

Duration: 1 hour and 29 minutes

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:11:48</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue where products created on our Etsy integration are uploading mockups that are blank, and don't contain the design uploaded by the seller. We would suggest sellers pause creating new products on Etsy until we have deployed a fix, as the images can only be added manually later on affecting listings. We are treating this as a high priority issue and expect a fix shortly..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>15:29:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>15:40:32</var> GMT+0</small><br><strong>Resolved</strong> - The fix appears to have worked, and publishing Etsy listings will now correctly render the gallery images. If you published a product in the last 24 hours to Etsy, please check the gallery. If the images are not showing your design, you can either replace them manually (not recommended) or simply create the product again by using our product duplicate feature. Learn more here: https://help.shineon.com/kb/guide/en/copy-products-to-different-sales-channels-4fC4tRNiCk/Steps/859255 We're sorry if you were affected by this issue, and if you have any other queries, please reach out to our support team!.</p> ]]> Fri, 5 Aug 2022 14:11:48 +0000 https://status.shineon.com/incident/cl6gjpubp1184xdn2bw1glofu https://status.shineon.com/incident/cl6gjpubp1184xdn2bw1glofu App Login Not Working Type: Incident Duration: 1 hour and 20 minutes Affected Components: Partner/CSV, Shopify App Jul 21, 15:40:14 GMT+0 - Identified - We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first. We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix. Jul 21, 17:00:23 GMT+0 - Resolved - We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>15:40:14</var> GMT+0</small><br><strong>Identified</strong> - We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first. We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>17:00:23</var> GMT+0</small><br><strong>Resolved</strong> - We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues. .</p> ]]> Thu, 21 Jul 2022 15:40:14 +0000 https://status.shineon.com/incident/cl5v79lv858350yfodz976xe9g https://status.shineon.com/incident/cl5v79lv858350yfodz976xe9g ShineOn App Not Available Type: Incident Duration: 2 hours and 7 minutes Affected Components: Partner/CSV, Shopify App Jul 6, 12:21:35 GMT+0 - Investigating - We are currently investigating this incident. Jul 6, 13:08:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. We're sorry for the trouble this issue is causing our sellers. Jul 6, 14:28:44 GMT+0 - Resolved - We just resolved the issue! Thanks for your patience this morning. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:21:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:08:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We're sorry for the trouble this issue is causing our sellers..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:28:44</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Thanks for your patience this morning..</p> ]]> Wed, 6 Jul 2022 12:21:35 +0000 https://status.shineon.com/incident/cl59kkdcd13385lblsndiln63z https://status.shineon.com/incident/cl59kkdcd13385lblsndiln63z Issues with product publishing Type: Incident Duration: 13 hours and 50 minutes Affected Components: Shopify App May 24, 18:56:12 GMT+0 - Investigating - We're looking into reports of products not publishing with an error, and link URLs on Platform not displaying with custom domains. May 24, 21:43:03 GMT+0 - Monitoring - We are deploying a fix to resolve some of the errors sellers have been experiencing with the ShineOn App. We'll be monitoring things for any further problems overnight. May 25, 08:45:55 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 13 hours and 50 minutes

Affected Components:

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>18:56:12</var> GMT+0</small><br><strong>Investigating</strong> - We're looking into reports of products not publishing with an error, and link URLs on Platform not displaying with custom domains..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>21:43:03</var> GMT+0</small><br><strong>Monitoring</strong> - We are deploying a fix to resolve some of the errors sellers have been experiencing with the ShineOn App. We'll be monitoring things for any further problems overnight..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>08:45:55</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 24 May 2022 18:56:12 +0000 https://status.shineon.com/incident/cl3kiq8pk0962nooari8djlvq https://status.shineon.com/incident/cl3kiq8pk0962nooari8djlvq Slow Product Publishing & Order Sync Type: Incident Duration: 1 hour and 54 minutes Affected Components: Shopify App May 19, 20:51:04 GMT+0 - Identified - We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details. May 19, 22:29:26 GMT+0 - Monitoring - We experienced an issue where several app services were not running correctly for a few hours. We've deployed a fix and it'll take a few hours for everything to catch up. Thank you for your patience. May 19, 22:45:02 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 hour and 54 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>20:51:04</var> GMT+0</small><br><strong>Identified</strong> - We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:29:26</var> GMT+0</small><br><strong>Monitoring</strong> - We experienced an issue where several app services were not running correctly for a few hours. We've deployed a fix and it'll take a few hours for everything to catch up. Thank you for your patience. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:45:02</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 19 May 2022 20:51:04 +0000 https://status.shineon.com/incident/cl3dhmpma52000x6oj7swreraa https://status.shineon.com/incident/cl3dhmpma52000x6oj7swreraa Shopify App Error Type: Incident Duration: 1 hour and 16 minutes Affected Components: Shopify App Apr 13, 21:06:04 GMT+0 - Investigating - We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more. Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime. Apr 13, 22:22:30 GMT+0 - Resolved - We continue to monitor the temporary errors reaching the ShineOn app from within Shopify. If you encounter an error relating to "oauth" when reaching our app, you can try clearing your browser cache, using a private browsing session or alternative browser, or logging in to our app via app.shineon.com We are working on a permanent fix to avoid the error occurring, and expect this to be ready in the near future. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>21:06:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more. Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>22:22:30</var> GMT+0</small><br><strong>Resolved</strong> - We continue to monitor the temporary errors reaching the ShineOn app from within Shopify. If you encounter an error relating to "oauth" when reaching our app, you can try clearing your browser cache, using a private browsing session or alternative browser, or logging in to our app via app.shineon.com We are working on a permanent fix to avoid the error occurring, and expect this to be ready in the near future..</p> ]]> Wed, 13 Apr 2022 21:06:04 +0000 https://status.shineon.com/incident/cl1y2bb0j97288lvoiiirijsby https://status.shineon.com/incident/cl1y2bb0j97288lvoiiirijsby Shopify App Error Type: Incident Duration: 51 minutes Affected Components: Shopify App Apr 11, 21:18:38 GMT+0 - Monitoring - The errors seem to have subsided for the moment, and we're continuing to monitor the issue. Apr 11, 21:03:41 GMT+0 - Investigating - We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more. Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime. Apr 11, 21:54:48 GMT+0 - Resolved - The errors appear to have stopped and the app is accessible again. Thank you for your patience! Type: Incident

Duration: 51 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>21:18:38</var> GMT+0</small><br><strong>Monitoring</strong> - The errors seem to have subsided for the moment, and we're continuing to monitor the issue. .</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>21:03:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more. Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>21:54:48</var> GMT+0</small><br><strong>Resolved</strong> - The errors appear to have stopped and the app is accessible again. Thank you for your patience!.</p> ]]> Mon, 11 Apr 2022 21:03:41 +0000 https://status.shineon.com/incident/cl1v7ck3w9047m5og2goej6re https://status.shineon.com/incident/cl1v7ck3w9047m5og2goej6re Carrier Service Update: Asia Type: Incident Affected Components: Shipping Carriers Apr 7, 21:38:41 GMT+0 - Resolved - Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia: > **Japan, Taiwan, Singapore and Vietnam** > Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>21:38:41</var> GMT+0</small><br><strong>Resolved</strong> - Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia: > **Japan, Taiwan, Singapore and Vietnam** > Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays..</p> ]]> Thu, 7 Apr 2022 21:38:41 +0000 https://status.shineon.com/incident/cl1piu5bt192254ftnciikoyl73 https://status.shineon.com/incident/cl1piu5bt192254ftnciikoyl73 Analytics Unavailable Type: Incident Duration: 47 minutes Apr 6, 14:05:29 GMT+0 - Investigating - We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon. Sellers may receive an error while trying to view any app analytics data. Apr 6, 14:52:25 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 47 minutes

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>14:05:29</var> GMT+0</small><br><strong>Investigating</strong> - We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon. Sellers may receive an error while trying to view any app analytics data..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>14:52:25</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 6 Apr 2022 14:05:29 +0000 https://status.shineon.com/incident/cl1nn7hgc802870ftnc8khwsjwu https://status.shineon.com/incident/cl1nn7hgc802870ftnc8khwsjwu UTM Tracking on Platform Type: Incident Duration: 3 hours and 24 minutes Mar 25, 13:11:07 GMT+0 - Investigating - We are currently investigating reported issues with UTM tracking on Platform, where expected data is not showing. We'll update as we learn more on this. Mar 25, 14:21:56 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Mar 25, 16:34:37 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 3 hours and 24 minutes

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>13:11:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reported issues with UTM tracking on Platform, where expected data is not showing. We'll update as we learn more on this..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>14:21:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>16:34:37</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Fri, 25 Mar 2022 13:11:07 +0000 https://status.shineon.com/incident/cl16fzbm3237826etn1593mu7mj https://status.shineon.com/incident/cl16fzbm3237826etn1593mu7mj New Experience Now Default Type: Incident Affected Components: Shopify App Mar 23, 18:09:11 GMT+0 - Resolved - We just released a change to make our New App Experience the default for all sellers. If you were using the old experience, you'll automatically be switched to the new one when you next use the app. The new experience brings the layout and features of the ShineOn Platform to all sellers, whether you're selling on Shopify, Etsy, or Platform. Nothing changes with your settings, but you may see some new features such as Upsell Addons while managing your products. You'll be asked to update your billing address if this is your first time using the new experience. Please complete it carefully, as this will help with future features relating to invoicing. If you experience any issues, please reach out to our support team! Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>18:09:11</var> GMT+0</small><br><strong>Resolved</strong> - We just released a change to make our New App Experience the default for all sellers. If you were using the old experience, you'll automatically be switched to the new one when you next use the app. The new experience brings the layout and features of the ShineOn Platform to all sellers, whether you're selling on Shopify, Etsy, or Platform. Nothing changes with your settings, but you may see some new features such as Upsell Addons while managing your products. You'll be asked to update your billing address if this is your first time using the new experience. Please complete it carefully, as this will help with future features relating to invoicing. If you experience any issues, please reach out to our support team!.</p> ]]> Wed, 23 Mar 2022 18:09:11 +0000 https://status.shineon.com/incident/cl13vqyj324082609ol2lo6dli6 https://status.shineon.com/incident/cl13vqyj324082609ol2lo6dli6 Domain Verification Delay Type: Incident Duration: 30 days, 3 hours and 25 minutes Mar 22, 23:30:59 GMT+0 - Identified - We're experiencing some delays with adding custom domains to our Platform service. We expect to resume normal verification of domains within the next few days. Apr 17, 02:16:35 GMT+0 - Monitoring - We continue to work on the delays to domain verification on Platform. The issue is related to a 3rd party that we use to help connect domains to Platform. They are working with us to restore proper service, and we expect to begin verifying domains again early next week. Thank you for your patience. Apr 22, 02:55:59 GMT+0 - Resolved - All pending domains have now been verified. If your domain has not been verified, please check to ensure your DNS settings have been setup correctly. Check your emails for any verification errors. Type: Incident

Duration: 30 days, 3 hours and 25 minutes

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>23:30:59</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing some delays with adding custom domains to our Platform service. We expect to resume normal verification of domains within the next few days..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>02:16:35</var> GMT+0</small><br><strong>Monitoring</strong> - We continue to work on the delays to domain verification on Platform. The issue is related to a 3rd party that we use to help connect domains to Platform. They are working with us to restore proper service, and we expect to begin verifying domains again early next week. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>02:55:59</var> GMT+0</small><br><strong>Resolved</strong> - All pending domains have now been verified. If your domain has not been verified, please check to ensure your DNS settings have been setup correctly. Check your emails for any verification errors..</p> ]]> Tue, 22 Mar 2022 23:30:59 +0000 https://status.shineon.com/incident/cl12rsxiq19356eeolmt3xrb1u https://status.shineon.com/incident/cl12rsxiq19356eeolmt3xrb1u App Downtime Type: Incident Duration: 1 hour and 57 minutes Affected Components: Partner/CSV, Shopify App Feb 9, 21:38:39 GMT+0 - Resolved - We just resolved the issue! Feb 9, 19:41:19 GMT+0 - Investigating - We are currently investigating the ShineOn App downtime. You may be unable to reach our services currently. Feb 9, 20:32:37 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 1 hour and 57 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>21:38:39</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>19:41:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the ShineOn App downtime. You may be unable to reach our services currently. .</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:32:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Wed, 9 Feb 2022 19:41:19 +0000 https://status.shineon.com/incident/ckzfyjn8h94079zxmydr6t70e2 https://status.shineon.com/incident/ckzfyjn8h94079zxmydr6t70e2 App Errors Type: Incident Duration: 5 hours and 50 minutes Affected Components: Partner/CSV, Shopify App Feb 9, 11:00:32 GMT+0 - Investigating - We are currently investigating various errors with the ShineOn App - including product creation and payments. Orders continue to be synced as normal. Feb 9, 16:13:38 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Feb 9, 16:50:48 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 5 hours and 50 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:00:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating various errors with the ShineOn App - including product creation and payments. Orders continue to be synced as normal..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:13:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:50:48</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 9 Feb 2022 11:00:32 +0000 https://status.shineon.com/incident/ckzffxxeb103479dhmyia4ltkd7 https://status.shineon.com/incident/ckzffxxeb103479dhmyia4ltkd7 Domain Verification Delay Type: Incident Duration: 7 days, 12 hours and 55 minutes Feb 4, 13:37:15 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Feb 11, 23:25:08 GMT+0 - Resolved - We just resolved the issue! Feb 7, 14:34:05 GMT+0 - Identified - We are continuing to work on a fix for this incident with our 3rd party provider. Feb 9, 10:38:08 GMT+0 - Monitoring - Our 3rd party vendor has applied a fix, we're monitoring the result. So far, so good. We processed 300+ domains today, please check your inbox/spam for any rejection notices. Feb 4, 10:30:17 GMT+0 - Identified - We're experiencing a short delay on verifying new custom domains due to fault with a 3rd party vendor. We'll resume domain verification for sellers as soon as the issue is resolved. Type: Incident

Duration: 7 days, 12 hours and 55 minutes

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>13:37:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>23:25:08</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:34:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident with our 3rd party provider..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:38:08</var> GMT+0</small><br><strong>Monitoring</strong> - Our 3rd party vendor has applied a fix, we're monitoring the result. So far, so good. We processed 300+ domains today, please check your inbox/spam for any rejection notices..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>10:30:17</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing a short delay on verifying new custom domains due to fault with a 3rd party vendor. We'll resume domain verification for sellers as soon as the issue is resolved..</p> ]]> Fri, 4 Feb 2022 10:30:17 +0000 https://status.shineon.com/incident/ckz89nr8s63749dpoc2tokljs8 https://status.shineon.com/incident/ckz89nr8s63749dpoc2tokljs8 App Temporarily Unavailable Type: Incident Duration: 17 minutes Affected Components: Shopify App, Partner/CSV Jan 27, 14:14:10 GMT+0 - Resolved - We just resolved the issue! Jan 27, 13:57:04 GMT+0 - Investigating - We're currently experiencing some issues with our app, and you may be unable to access it. Our engineering team are investigating. Orders will continue to process once this is resolved, and Platform storefronts continue to run normally. Jan 27, 13:59:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 17 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:14:10</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>13:57:04</var> GMT+0</small><br><strong>Investigating</strong> - We're currently experiencing some issues with our app, and you may be unable to access it. Our engineering team are investigating. Orders will continue to process once this is resolved, and Platform storefronts continue to run normally..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>13:59:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Thu, 27 Jan 2022 13:57:04 +0000 https://status.shineon.com/incident/ckyx1ivmh93203d7ocrtynz8jj https://status.shineon.com/incident/ckyx1ivmh93203d7ocrtynz8jj Temporary Fulfillment Delay Type: Incident Duration: 3 days, 22 hours and 21 minutes Affected Components: Production & Fulfillment Jan 10, 17:15:14 GMT+0 - Resolved - Our team are back in the Florida factory today and working on all outstanding orders as soon as possible. Please allow another few days for everything to get back up to speed. Thanks for your kind messages of support, our team really appreciate you! Jan 6, 18:54:15 GMT+0 - Identified - Following some confirmed cases of COVID-19, we have taken the decision to close our Florida facility until Monday to ensure the safety of everyone and undertake a deep clean. We're also fortifying our policies and procedures against COVID-19 in order to prevent any unnecessary impacts to production for Valentine's Day Orders that are in production currently will ship out early next week. EU or International orders shipping from our Amsterdam facility will ship as normal. We thank you and your customers for your understanding at this time. Type: Incident

Duration: 3 days, 22 hours and 21 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>17:15:14</var> GMT+0</small><br><strong>Resolved</strong> - Our team are back in the Florida factory today and working on all outstanding orders as soon as possible. Please allow another few days for everything to get back up to speed. Thanks for your kind messages of support, our team really appreciate you!.</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>18:54:15</var> GMT+0</small><br><strong>Identified</strong> - Following some confirmed cases of COVID-19, we have taken the decision to close our Florida facility until Monday to ensure the safety of everyone and undertake a deep clean. We're also fortifying our policies and procedures against COVID-19 in order to prevent any unnecessary impacts to production for Valentine's Day Orders that are in production currently will ship out early next week. EU or International orders shipping from our Amsterdam facility will ship as normal. We thank you and your customers for your understanding at this time..</p> ]]> Thu, 6 Jan 2022 18:54:15 +0000 https://status.shineon.com/incident/cky3bw57561654b4n3gqif1vtb https://status.shineon.com/incident/cky3bw57561654b4n3gqif1vtb