ShineOn - Orders on hold with personalization already set – Incident details

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Orders on hold with personalization already set

ResolvedPartial outage60 hours 57 minutes

Affected

ShineOn Systems

Partial outage from 2:51 PM to 3:48 AM

Shopify App

Partial outage from 2:51 PM to 3:48 AM

  • ResolvedUTC

    This issue is now resolved. If you have an affected order, please make a change to the personalization and change it back again to release the order.

  • InvestigatingUTC

    There's an issue for a small set of orders where the order shows on hold for "personalizations missing", but the order already has them set. Our engineering team are looking into the issue.