ShineOn - Notice history

Major system outage

100% - uptime

Shopify App - Major outage

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 99.90%

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Sep 2022
Oct 2022
Nov 2022

Partner/CSV - Major outage

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 99.90%

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Sep 2022
Oct 2022
Nov 2022

Support - Major outage

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022
100% - uptime

Production & Fulfillment - Major outage

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Shipping Carriers - Major outage

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Notice history

Nov 2022

Unable to login to ShineOn App
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We have implemented a fix and our app is coming back online. Order sync and queued products for publishing are catching up. Thank you for your patience.

  • Investigating
    Investigating

    We're looking into problems with our app that may prevent logging in.

Help Widget Unavailable
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Our in-app help widget is currently not loading. We're looking into the issue.

ShineOn App Not Loading
  • Resolved
    Resolved

    We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority.

Blank page when trying to view order details
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution.

Oct 2022

Server maintanence
  • Completed
    October 18, 2022 at 2:14 AM
    Completed
    October 18, 2022 at 2:14 AM

    Maintenance has completed successfully.

  • In progress
    October 18, 2022 at 1:30 AM
    In progress
    October 18, 2022 at 1:30 AM

    Maintenance is now in progress

  • Planned
    October 18, 2022 at 1:30 AM
    Planned
    October 18, 2022 at 1:30 AM

    We're making some fancy improvements to our database, the app will be down for about 90 minutes.

Sep 2022

Server Maintenance
  • Completed
    September 25, 2022 at 12:00 AM
    Completed
    September 25, 2022 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    September 24, 2022 at 10:00 PM
    In progress
    September 24, 2022 at 10:00 PM

    Maintenance is now in progress

  • Planned
    September 24, 2022 at 10:00 PM
    Planned
    September 24, 2022 at 10:00 PM

    We are planning for a scheduled maintenance during that time.

Sep 2022 to Nov 2022

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