ShineOn - Notice history

Major system outage

100% - uptime

Shopify App - Major outage

100% - uptime
Oct 2022 · 100.0%Nov · 99.90%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Partner/CSV - Major outage

100% - uptime
Oct 2022 · 100.0%Nov · 99.90%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Support - Major outage

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022
100% - uptime

Production & Fulfillment - Major outage

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Shipping Carriers - Major outage

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Notice history

Dec 2022

ShineOn App Downtime
  • Completed
    December 08, 2022 at 5:18 AM
    Completed
    December 08, 2022 at 5:18 AM

    Maintenance has completed successfully.

  • Planned
    December 08, 2022 at 3:30 AM
    Planned
    December 08, 2022 at 3:30 AM

    We'll be running some essential upgrades to our servers, to bring you a better experience. During this period, our app may be slow, inaccessible, or show temporary errors.

    New order sync and product publishing will be paused, and will be resumed after the upgrades are complete.

Nov 2022

Unable to login to ShineOn App
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We have implemented a fix and our app is coming back online. Order sync and queued products for publishing are catching up. Thank you for your patience.

  • Investigating
    Investigating

    We're looking into problems with our app that may prevent logging in.

Help Widget Unavailable
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Our in-app help widget is currently not loading. We're looking into the issue.

ShineOn App Not Loading
  • Resolved
    Resolved

    We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority.

Blank page when trying to view order details
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution.

Oct 2022

Server maintanence
  • Completed
    October 18, 2022 at 2:14 AM
    Completed
    October 18, 2022 at 2:14 AM

    Maintenance has completed successfully.

  • In progress
    October 18, 2022 at 1:30 AM
    In progress
    October 18, 2022 at 1:30 AM

    Maintenance is now in progress

  • Planned
    October 18, 2022 at 1:30 AM
    Planned
    October 18, 2022 at 1:30 AM

    We're making some fancy improvements to our database, the app will be down for about 90 minutes.

Oct 2022 to Dec 2022

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