ShineOn - Notice history

All systems operational

100% - uptime

Shopify App - Operational

100% - uptime
Feb 2022 · 99.45%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Partner/CSV - Operational

100% - uptime
Feb 2022 · 99.45%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Support - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022
100% - uptime

Production & Fulfillment - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Shipping Carriers - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Notice history

Apr 2022

Shopify App Error
  • Resolved
    Resolved

    We continue to monitor the temporary errors reaching the ShineOn app from within Shopify.

    If you encounter an error relating to "oauth" when reaching our app, you can try clearing your browser cache, using a private browsing session or alternative browser, or logging in to our app via app.shineon.com

    We are working on a permanent fix to avoid the error occurring, and expect this to be ready in the near future.

  • Investigating
    Investigating

    We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

    Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Shopify App Error
  • Resolved
    Resolved

    The errors appear to have stopped and the app is accessible again. Thank you for your patience!

  • Monitoring
    Monitoring

    The errors seem to have subsided for the moment, and we're continuing to monitor the issue.

  • Investigating
    Investigating

    We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

    Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Carrier Service Update: Asia
  • Resolved
    Resolved

    Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia:

    Japan, Taiwan, Singapore and Vietnam

    Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays.

Analytics Unavailable
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon.

    Sellers may receive an error while trying to view any app analytics data.

Mar 2022

UTM Tracking on Platform
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating reported issues with UTM tracking on Platform, where expected data is not showing. We'll update as we learn more on this.

New Experience Now Default
  • Resolved
    Resolved

    We just released a change to make our New App Experience the default for all sellers. If you were using the old experience, you'll automatically be switched to the new one when you next use the app.

    The new experience brings the layout and features of the ShineOn Platform to all sellers, whether you're selling on Shopify, Etsy, or Platform. Nothing changes with your settings, but you may see some new features such as Upsell Addons while managing your products.

    You'll be asked to update your billing address if this is your first time using the new experience. Please complete it carefully, as this will help with future features relating to invoicing. If you experience any issues, please reach out to our support team!

Domain Verification Delay
  • Resolved
    Resolved

    All pending domains have now been verified. If your domain has not been verified, please check to ensure your DNS settings have been setup correctly. Check your emails for any verification errors.

  • Monitoring
    Monitoring

    We continue to work on the delays to domain verification on Platform. The issue is related to a 3rd party that we use to help connect domains to Platform. They are working with us to restore proper service, and we expect to begin verifying domains again early next week. Thank you for your patience.

  • Identified
    Identified

    We're experiencing some delays with adding custom domains to our Platform service. We expect to resume normal verification of domains within the next few days.

Feb 2022

App Downtime
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating the ShineOn App downtime. You may be unable to reach our services currently.

App Errors
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating various errors with the ShineOn App - including product creation and payments. Orders continue to be synced as normal.

Domain Verification Delay
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    Our 3rd party vendor has applied a fix, we're monitoring the result. So far, so good. We processed 300+ domains today, please check your inbox/spam for any rejection notices.

  • Identified
    Identified

    We are continuing to work on a fix for this incident with our 3rd party provider.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We're experiencing a short delay on verifying new custom domains due to fault with a 3rd party vendor. We'll resume domain verification for sellers as soon as the issue is resolved.

Feb 2022 to Apr 2022

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