ShineOn - Notice history

Major system outage

100% - uptime

Shopify App - Major outage

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Partner/CSV - Major outage

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Support - Major outage

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
100% - uptime

Production & Fulfillment - Major outage

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Shipping Carriers - Major outage

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

May 2023

We're actively investigating server issues impacting authentication and performance. Thank you for your patience.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Performance and authentication issues on servers.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Service Upgrades
  • Completed
    May 16, 2023 at 2:30 AM
    Completed
    May 16, 2023 at 2:30 AM

    Maintenance has completed successfully

  • In progress
    May 16, 2023 at 1:00 AM
    In progress
    May 16, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    May 16, 2023 at 1:00 AM
    Planned
    May 16, 2023 at 1:00 AM

    We will be performing essential upgrades on our app starting from about 9PM EST. We expect the downtime to be about 90 minutes.

    During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime.

Apr 2023

No notices reported this month

Mar 2023

Service Upgrades
  • Completed
    March 30, 2023 at 2:19 AM
    Completed
    March 30, 2023 at 2:19 AM

    Maintenance has completed successfully.

  • In progress
    March 30, 2023 at 2:00 AM
    In progress
    March 30, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    March 30, 2023 at 2:00 AM
    Planned
    March 30, 2023 at 2:00 AM

    A scheduled upgrade is planned for 10PM EST. This upgrade will take between 30 and 90 minutes. The app will be available, but order sync and metafield sync (for products) will be delayed. Thank you for your understanding.

More upgrades to servers at ShineOn (60m)
  • In progress
    March 16, 2023 at 12:00 AM
    In progress
    March 16, 2023 at 12:00 AM

    Maintenance is now in progress

  • Completed
    March 16, 2023 at 12:00 AM
    Completed
    March 16, 2023 at 12:00 AM

    Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 8PM to 8:30PM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding!

Planned upgrades to servers at ShineOn
  • Completed
    March 15, 2023 at 3:00 AM
    Completed
    March 15, 2023 at 3:00 AM

    Maintenance has completed successfully

  • In progress
    March 15, 2023 at 2:00 AM
    In progress
    March 15, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    March 15, 2023 at 2:00 AM
    Planned
    March 15, 2023 at 2:00 AM

    Heads up! We're making some fancy changes under the hood to supercharge your ShineOn experience. The app will be unavailable from 10PM to 1AM EST. Order sync will pick up where it left off when services resume. Thank you for your patience and understanding!

Mar 2023 to May 2023

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