We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details.

We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia:

Japan, Taiwan, Singapore and Vietnam

Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays.

We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon.

Sellers may receive an error while trying to view any app analytics data.

We are currently investigating reported issues with UTM tracking on Platform, where expected data is not showing. We'll update as we learn more on this.

We just released a change to make our New App Experience the default for all sellers. If you were using the old experience, you'll automatically be switched to the new one when you next use the app.

The new experience brings the layout and features of the ShineOn Platform to all sellers, whether you're selling on Shopify, Etsy, or Platform. Nothing changes with your settings, but you may see some new features such as Upsell Addons while managing your products.

You'll be asked to update your billing address if this is your first time using the new experience. Please complete it carefully, as this will help with future features relating to invoicing. If you experience any issues, please reach out to our support team!

We're experiencing some delays with adding custom domains to our Platform service. We expect to resume normal verification of domains within the next few days.