ShineOn - Notice history

Major system outage

100% - uptime

Shopify App - Major outage

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 99.71%

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May 2022
Jun 2022
Jul 2022

Partner/CSV - Major outage

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 99.71%

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May 2022
Jun 2022
Jul 2022

Support - Major outage

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022
100% - uptime

Production & Fulfillment - Major outage

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Shipping Carriers - Major outage

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Notice history

Jul 2022

App Login Not Working
  • Resolved
    Resolved

    We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues.

  • Identified
    Identified

    We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first.

    We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix.

ShineOn App Not Available
  • Resolved
    Resolved

    We just resolved the issue! Thanks for your patience this morning.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We're sorry for the trouble this issue is causing our sellers.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jun 2022

No notices reported this month

May 2022

Issues with product publishing
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We are deploying a fix to resolve some of the errors sellers have been experiencing with the ShineOn App. We'll be monitoring things for any further problems overnight.

  • Investigating
    Investigating

    We're looking into reports of products not publishing with an error, and link URLs on Platform not displaying with custom domains.

Slow Product Publishing & Order Sync
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We experienced an issue where several app services were not running correctly for a few hours. We've deployed a fix and it'll take a few hours for everything to catch up.

    Thank you for your patience.

  • Identified
    Identified

    We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details.

May 2022 to Jul 2022

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