ShineOn - Notice history

All systems operational

100% - uptime

Shopify App - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Partner/CSV - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Support - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022
100% - uptime

Production & Fulfillment - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Shipping Carriers - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Notice history

Jun 2022

No notices reported this month

May 2022

Issues with product publishing
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We are deploying a fix to resolve some of the errors sellers have been experiencing with the ShineOn App. We'll be monitoring things for any further problems overnight.

  • Investigating
    Investigating

    We're looking into reports of products not publishing with an error, and link URLs on Platform not displaying with custom domains.

Slow Product Publishing & Order Sync
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We experienced an issue where several app services were not running correctly for a few hours. We've deployed a fix and it'll take a few hours for everything to catch up.

    Thank you for your patience.

  • Identified
    Identified

    We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details.

Apr 2022

Shopify App Error
  • Resolved
    Resolved

    We continue to monitor the temporary errors reaching the ShineOn app from within Shopify.

    If you encounter an error relating to "oauth" when reaching our app, you can try clearing your browser cache, using a private browsing session or alternative browser, or logging in to our app via app.shineon.com

    We are working on a permanent fix to avoid the error occurring, and expect this to be ready in the near future.

  • Investigating
    Investigating

    We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

    Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Shopify App Error
  • Resolved
    Resolved

    The errors appear to have stopped and the app is accessible again. Thank you for your patience!

  • Monitoring
    Monitoring

    The errors seem to have subsided for the moment, and we're continuing to monitor the issue.

  • Investigating
    Investigating

    We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

    Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Carrier Service Update: Asia
  • Resolved
    Resolved

    Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia:

    Japan, Taiwan, Singapore and Vietnam

    Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays.

Analytics Unavailable
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon.

    Sellers may receive an error while trying to view any app analytics data.

Apr 2022 to Jun 2022

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