ShineOn - Notice history

All systems operational

99.72% uptime

Shopify App - Operational

99.15% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 97.46%

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Sep 2021
Oct 2021
Nov 2021

Partner/CSV - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Support - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021
97.62% uptime

Production & Fulfillment - Operational

98.47% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 95.42%

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Sep 2021
Oct 2021
Nov 2021

Shipping Carriers - Operational

96.77% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 90.30%

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Sep 2021
Oct 2021
Nov 2021

Notice history

View current status

Nov 2021

Newer Custom Domains redirecting to BringTheLove
ResolvedDegraded performance3 hours 22 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We have been working with our Platform service provider to fix the redirection issue where visitors to your custom domain may be taken to our primary domain under bringthelove

    A fix for affected domains (it only affects newer domains requested in the past week) is being rolled out currently.

USPS Tracking showing old tracking data
ResolvedMinor outage159 hours 48 minutes
  • ResolvedUTC

    We involved USPS and our postage vendor Stamps in the investigation of this issue. The conclusion was that Stamps had experienced a system issue where they were recycling tracking numbers before the intended 120 day expiry of the old tracking data.

    USPS cannot change the tracking history that is showing online to show the current delivery events. However items have still been delivered to customers successfully, and customers who don't have their item yet should have it by this weekend.

    Affected orders usually had their label created/shipped date as 24th Nov. We have also seen a small handful of orders shipped in the days after the 24th that have November tracking history, but not for the package we sent. Checking the tracking history in these cases will show the package was sent from somewhere that wasn't Florida, where we ship from.

    We are very sorry for the trouble this issue has caused our sellers, and if you have any specific situations you need assistance with, please reach out to our support team.

  • MonitoringUTC

    USPS have informed us they are experiencing a nationwide IT system issue which is causing the online tracking information to show incorrectly for items shipped around Nov 24. They explained that it is affecting multiple shippers, not just ShineOn. We continue to await more information from USPS as they work on the issue.

    Customers should still be receiving their items soon, and we expect all items to be with customers by the end of this week. If we hear differently from USPS we will update you here.

  • IdentifiedUTC

    We're continuing to work on this issue with USPS. This issue affects some items which were labelled on Nov 24th. We purchased shipping labels as usual and USPS provided shipping labels which used tracking that shows incorrect online details. The items should still be in transit to customers as they have left our factory on Nov 24th.

  • InvestigatingUTC

    We've noticed that many items we shipped on Nov 24 are using recycled tracking numbers from USPS, and therefore show delivery data relating to orders from August. This should not affect the delivery of the items affected. We have reached out to USPS to confirm.

    We will update you as we get more info from USPS.

Delays to Custom Domain Verification
ResolvedPartial outage167 hours 28 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    We're continuing to work on a technical issue that has paused our domain verification process. We expect to have it resolved within the next 24 hours and we'll need a little time to process all pending requests. Thanks for your patience!

Orders on hold with personalization already set
ResolvedPartial outage60 hours 57 minutes
  • ResolvedUTC

    This issue is now resolved. If you have an affected order, please make a change to the personalization and change it back again to release the order.

  • InvestigatingUTC

    There's an issue for a small set of orders where the order shows on hold for "personalizations missing", but the order already has them set. Our engineering team are looking into the issue.

Addon Settings Not Saving
ResolvedPartial outage19 hours 6 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    Sellers may be getting error messages when trying to enable & save product addons/free shipping. Our engineering team are investigating.

Oct 2021

International Orders Issue
Resolved101 hours 50 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We have implemented a fix and are currently monitoring the results.

  • InvestigatingUTC

    We've identified a system issue where a small number of orders due to ship to international customers did not start production as expected. Our engineering team are working on a resolution.

    Affected orders will show as In Production for a longer time than usual, and be for an international shipping address. Please allow another couple of days for these orders to ship.

Products hidden when connecting new custom domain
Resolved286 hours 14 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    If you created products a while ago, but only recently added your custom domain to Plaform, your existing products may not show up on your account. This is due to your existing products being on an different server to your custom domain.

    We are working on updating our product migration tools and should have a solution for this situation next week.

Sep 2021

No notices reported this month

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