ShineOn - Notice history

We are currently investigating the ShineOn App downtime. You may be unable to reach our services currently.

We are currently investigating various errors with the ShineOn App - including product creation and payments. Orders continue to be synced as normal.

We're experiencing a short delay on verifying new custom domains due to fault with a 3rd party vendor. We'll resume domain verification for sellers as soon as the issue is resolved.

We're currently experiencing some issues with our app, and you may be unable to access it. Our engineering team are investigating. Orders will continue to process once this is resolved, and Platform storefronts continue to run normally.

Following some confirmed cases of COVID-19, we have taken the decision to close our Florida facility until Monday to ensure the safety of everyone and undertake a deep clean. We're also fortifying our policies and procedures against COVID-19 in order to prevent any unnecessary impacts to production for Valentine's Day

Orders that are in production currently will ship out early next week. EU or International orders shipping from our Amsterdam facility will ship as normal.

We thank you and your customers for your understanding at this time.

Our carrier partner Landmark Global have informed us that items sent around December 13th to Germany may have been mis-routed and not been handed to Hermes for delivery as intended. They are working to recover the batch and to pass them to Hermes for delivery. Remakes are not required for these, and the packages will be delivered to customers as soon as possible.

We're very sorry for the problems this issue has caused.

The ShineOn App account system is currently down for emergency maintenance. We're working on restoring access as soon as possible. Order processing is not affected by this maintenance.