ShineOn - Notice history

All systems operational

100.0% uptime

Shopify App - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Partner/CSV - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Support - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
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100.0% uptime

Production & Fulfillment - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Shipping Carriers - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Notice history

View current status

May 2022

Issues with product publishing
ResolvedDegraded performance13 hours 49 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We are deploying a fix to resolve some of the errors sellers have been experiencing with the ShineOn App. We'll be monitoring things for any further problems overnight.

  • InvestigatingUTC

    We're looking into reports of products not publishing with an error, and link URLs on Platform not displaying with custom domains.

Slow Product Publishing & Order Sync
ResolvedDegraded performance1 hour 53 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We experienced an issue where several app services were not running correctly for a few hours. We've deployed a fix and it'll take a few hours for everything to catch up.

    Thank you for your patience.

  • IdentifiedUTC

    We're aware of some delays on our app which is affecting product publishing to Platform and Etsy, and order sync to our app from all stores. We'll update you when we have more details.

Apr 2022

Shopify App Error
ResolvedDegraded performance1 hour 16 minutes
  • ResolvedUTC

    We continue to monitor the temporary errors reaching the ShineOn app from within Shopify.

    If you encounter an error relating to "oauth" when reaching our app, you can try clearing your browser cache, using a private browsing session or alternative browser, or logging in to our app via app.shineon.com

    We are working on a permanent fix to avoid the error occurring, and expect this to be ready in the near future.

  • InvestigatingUTC

    We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

    Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Shopify App Error
ResolvedDegraded performance51 minutes
  • ResolvedUTC

    The errors appear to have stopped and the app is accessible again. Thank you for your patience!

  • MonitoringUTC

    The errors seem to have subsided for the moment, and we're continuing to monitor the issue.

  • InvestigatingUTC

    We are currently investigating errors appearing while trying to access the ShineOn App within Shopify. We'll provide updates as soon as we know more.

    Sellers who have set a password for their ShineOn account can try to login via app.shineon.com in the meantime.

Carrier Service Update: Asia
Resolved

  • Our International carrier partner Landmark has informed us of the following service update for packages heading to Asia:

    Japan, Taiwan, Singapore and Vietnam

    Unfortunately, the current situation in Asia is not improving. Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays.

    UTC
Analytics Unavailable
ResolvedMinor outage46 minutes
  • ResolvedUTC

    We just resolved the issue!

  • InvestigatingUTC

    We're experiencing some technical issues with our analytics system on Platform. We are investigating the problem and expect a resolution soon.

    Sellers may receive an error while trying to view any app analytics data.

Mar 2022

UTM Tracking on Platform
ResolvedDegraded performance3 hours 23 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating reported issues with UTM tracking on Platform, where expected data is not showing. We'll update as we learn more on this.

New Experience Now Default
Resolved

  • We just released a change to make our New App Experience the default for all sellers. If you were using the old experience, you'll automatically be switched to the new one when you next use the app.

    The new experience brings the layout and features of the ShineOn Platform to all sellers, whether you're selling on Shopify, Etsy, or Platform. Nothing changes with your settings, but you may see some new features such as Upsell Addons while managing your products.

    You'll be asked to update your billing address if this is your first time using the new experience. Please complete it carefully, as this will help with future features relating to invoicing. If you experience any issues, please reach out to our support team!

    UTC
Domain Verification Delay
ResolvedPartial outage723 hours 25 minutes
  • ResolvedUTC

    All pending domains have now been verified. If your domain has not been verified, please check to ensure your DNS settings have been setup correctly. Check your emails for any verification errors.

  • MonitoringUTC

    We continue to work on the delays to domain verification on Platform. The issue is related to a 3rd party that we use to help connect domains to Platform. They are working with us to restore proper service, and we expect to begin verifying domains again early next week. Thank you for your patience.

  • IdentifiedUTC

    We're experiencing some delays with adding custom domains to our Platform service. We expect to resume normal verification of domains within the next few days.

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