ShineOn - Notice history

All systems operational

99.98% uptime

Shopify App - Operational

99.97% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 99.90%

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Sep 2022
Oct 2022
Nov 2022

Partner/CSV - Operational

99.97% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 99.90%

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Sep 2022
Oct 2022
Nov 2022

Support - Operational

100.0% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022
100.0% uptime

Production & Fulfillment - Operational

100.0% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Shipping Carriers - Operational

100.0% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Notice history

View current status

Nov 2022

Unable to login to ShineOn App
ResolvedPartial outage1 hour 9 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We have implemented a fix and our app is coming back online. Order sync and queued products for publishing are catching up. Thank you for your patience.

  • InvestigatingUTC

    We're looking into problems with our app that may prevent logging in.

Help Widget Unavailable
ResolvedDegraded performance1 hour 16 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    Our in-app help widget is currently not loading. We're looking into the issue.

ShineOn App Not Loading
ResolvedPartial outage1 hour 20 minutes
  • ResolvedUTC

    We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority.

Blank page when trying to view order details
ResolvedDegraded performance58 minutes
  • ResolvedUTC

    We just resolved the issue!

  • InvestigatingUTC

    We have identified an issue with newer orders in our app not displaying the order details when the SHINE-ID is clicked. Our engineering team are working on a solution.

Oct 2022

OCT18
Server maintanence
CompletedMaintenance44 minutes
  • CompletedOctober 18, 2022 at 2:14 AMUTC

    Maintenance has completed successfully.

  • In progressOctober 18, 2022 at 1:30 AMUTC

    Maintenance is now in progress

  • PlannedOctober 18, 2022 at 1:30 AMUTC

    We're making some fancy improvements to our database, the app will be down for about 90 minutes.

Sep 2022

SEP24
Server Maintenance
CompletedMaintenance2 hours
  • CompletedSeptember 25, 2022 at 12:00 AMUTC

    Maintenance has completed successfully

  • In progressSeptember 24, 2022 at 10:00 PMUTC

    Maintenance is now in progress

  • PlannedSeptember 24, 2022 at 10:00 PMUTC

    We are planning for a scheduled maintenance during that time.

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Sep 2022 to Nov 2022

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