ShineOn - Notice history

All systems operational

99.93% uptime

Shopify App - Operational

99.90% uptime
Jun 2022 · 100.0%Jul · 99.71%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Partner/CSV - Operational

99.90% uptime
Jun 2022 · 100.0%Jul · 99.71%Aug · 100.0%

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Jun 2022
Jul 2022
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Support - Operational

100.0% uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022
100.0% uptime

Production & Fulfillment - Operational

100.0% uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Shipping Carriers - Operational

100.0% uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

View current status

Aug 2022

AUG31
Scheduled Downtime - ShineOn App
CompletedMaintenance1 hour 30 minutes
  • CompletedSeptember 01, 2022 at 12:15 AMUTC

    Maintenance has completed successfully

  • In progressAugust 31, 2022 at 10:45 PMUTC

    Maintenance is now in progress

  • PlannedAugust 31, 2022 at 10:45 PMUTC

    We will be performing essential upgrades on our app starting from about 6:45pm EST. We expect the downtime to be about 90 minutes.

    During this time you will be unable to access the ShineOn App, but all your data is safe and when the app is back online, we'll process orders as usual that came in during the downtime.

AUG30
ShineOn App Maintenance
CompletedMaintenance1 hour 25 minutes
  • CompletedAugust 31, 2022 at 12:25 AMUTC

    Maintenance has completed successfully. Thanks for your patience!

  • UpdateAugust 30, 2022 at 11:58 PMUTC

    Maintenance is now in progress.

  • In progressAugust 30, 2022 at 11:28 PMUTC

    Maintenance is now in progress.

  • PlannedAugust 30, 2022 at 11:00 PMUTC

    We're working on some important system upgrades and we should be back within the hour.

Publishing Products Error (Non-USD Stores)
ResolvedDegraded performance9 hours 19 minutes
  • ResolvedUTC

    The fix deployed appears to have resolved the issue. Thank you for your patience while we worked on this issue!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. It is limited to stores which use certain foreign currencies as their default currency. Thank you for your continued patience while our engineering team work on the fix.

  • InvestigatingUTC

    We are looking into reports that sellers are unable to publish produts with the ShineOn App if their store is using a non-USD default currency. We'll provide updates on this as we work on this.

Etsy Mockups Not Rendering
ResolvedDegraded performance1 hour 28 minutes
  • ResolvedUTC

    The fix appears to have worked, and publishing Etsy listings will now correctly render the gallery images. If you published a product in the last 24 hours to Etsy, please check the gallery. If the images are not showing your design, you can either replace them manually (not recommended) or simply create the product again by using our product duplicate feature.

    Learn more here: https://help.shineon.com/kb/guide/en/copy-products-to-different-sales-channels-4fC4tRNiCk/Steps/859255

    We're sorry if you were affected by this issue, and if you have any other queries, please reach out to our support team!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We've identified an issue where products created on our Etsy integration are uploading mockups that are blank, and don't contain the design uploaded by the seller. We would suggest sellers pause creating new products on Etsy until we have deployed a fix, as the images can only be added manually later on affecting listings.

    We are treating this as a high priority issue and expect a fix shortly.

Jul 2022

App Login Not Working
ResolvedDegraded performance1 hour 20 minutes
  • ResolvedUTC

    We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues.

  • IdentifiedUTC

    We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first.

    We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix.

ShineOn App Not Available
ResolvedMajor outage2 hours 7 minutes
  • ResolvedUTC

    We just resolved the issue! Thanks for your patience this morning.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We're sorry for the trouble this issue is causing our sellers.

  • InvestigatingUTC

    We are currently investigating this incident.

Jun 2022

No notices reported this month

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